Telephone Technical and Teacher Support allows customers to speak with our experienced engineers for technical support on issues relating to the performance of software and solutions supplied. Our engineers can also provide telephone support to teaching staff on the use of the software and solutions. This service is intended to give teachers quick access to expert advice and is intended to compliment our more extensive teacher training services.

As ICT is embedded more effectively into the curriculum, having workstations down for even relatively short periods of time can have an immediate negative impact on teaching. Hot-Swap Hardware provides schools with additional key computer hardware for immediate swap out upon the failure of a system.

Remote Support provides customers with a 'virtual' on-site specialist who understands music and media issues. Our experienced engineers can connect directly to the computers in your department to resolve issues and to make system configuration changes in minutes. This type of support has proved to be extremely popular, having an immediate positive impact on teacher-student interaction and learning.

Counterpoint offer schools a customisable approach to On-site Support. To allow them to balance their support needs and budgets, schools can choose the level of on-site support they require. On-site cover can be inclusive or restricted to include just specific items. Customers can also include a fixed number of customer request able days into their contract to cover general maintenance services.